Quality Control Program

Hand in Hand: QC and Customer Service

Homes and relationships have something in common – they must stand on strong foundations if they are to last. Because we place as much importance on becoming your Builder for Life as we do on building homes that will last for generations, we have developed a tradition of Quality Control that integrates customer care.

Monte Hewett Homes' Customer Service Team is integral to our industry-leading system of Quality Control. It all starts with builders who are experienced and build a quality home from the start.

About 30 days before each home’s completion, Customer Service Team member Darren Wagley pays a visit to the home. He is a CABO certified home inspector, and he spends three to four hours scrutinizing the home. We were among the first in the industry to begin using a pre-inspection to insure quality workmanship, on-time construction and your complete satisfaction. Mr. Wagley's checklist includes exterior elements – from grading to roofing – and interior components – from plumbing and electrical to designer finishes.

Mr. Wagley works with the on-site Monte Hewett Homes builder until all unfinished items are complete and any items that do not meet Monte Hewett's high standards are addressed. He reviews the home again, and then by the time of the Homeowner Orientation and closing, the home is in top notch condition.

The service doesn't stop once you close on your dream home. A Monte Hewett customer service team member performs another walk-through with the homeowner 30 days after closing. This is not only a chance to check on quality, but also a time to spend educating homeowners on how to care for their homes. A third "Anniversary Service"; visit is made one year after closing.

Monte Hewett Homes Customer Service Team members are committed to:

• Providing a direct contact for homeowners to call in case of questions.
• Educating homebuyers on caring for their homes.
• Following through on any warranted repairs in a timely manner.
• Arriving and leaving on time.
• Leaving the home as they found it, with no mess and minimal disruption.